Format: Overview

Fraud, Abuse & Claim Inflation: What Are We Really Seeing?

Where does a legitimate claim end and an inflated claim begin? And when does questionable activity cross the line into fraud?

Join Hawkeye Claims for an open industry roundtable exploring fraud, abuse, and claim inflation within the rental car and insurance claims environment.

This isn’t a lecture or presentation. Our Roundtable Series is designed as an open forum where industry professionals can share experiences, perspectives, challenges, and ideas.

We want to hear what you are seeing.

Questions We’ll Explore

During this interactive discussion, we’ll examine questions such as:

• What types of questionable or inflated claims are becoming more common?
• How do we distinguish fraud from legitimate disagreement over claim value?
• Are rental companies seeing changes in renter-related fraud or abuse?
• What warning signs should adjusters and claims professionals recognize?
• Are bodily injury and third-party damage claims becoming more difficult to evaluate?
• What role can photographs, telematics, documentation, and vehicle data play in identifying questionable claims?
• When should a claim be escalated for additional investigation or SIU involvement?
• How can companies investigate suspicious activity without prejudging legitimate claimants?
• Are technology and AI creating new opportunities for manipulating claim evidence?
• What strategies are actually working in the field?

What You’ll Gain

By participating in this Roundtable, you’ll gain:

• Greater awareness of emerging fraud and abuse trends affecting rental car and insurance claims.
• Practical insight into recognizing red flags without automatically assuming that a disputed or unusual claim is fraudulent.
• A better understanding of claim inflation and the difference between legitimate valuation disagreements, aggressive claiming, abuse, and potential fraud.
• Ideas for strengthening documentation and investigation, including the use of photographs, telematics, vehicle data, rental records, and other available evidence.
• Perspectives from different sides of the industry, including rental operators, adjusters, insurers, agents, attorneys, and other claims professionals.
• Real-world strategies and experiences that may help your organization identify questionable activity earlier and make better-informed claims decisions.
• New professional connections with others facing many of the same challenges throughout the rental car and claims industries.

And perhaps most importantly, you’ll have an opportunity to contribute your own experiences and questions to the conversation. The Hawkeye Claims Roundtable isn’t designed to tell the industry what to think—it’s designed to bring professionals together to learn from one another.

Who Should Attend?

This discussion is open to:

• Rental car operators
• Claims adjusters and claims managers
• Insurance carriers
• Insurance agents and brokers
• Attorneys
• TPAs
• Fleet and risk-management professionals
• Appraisers and subrogation professionals
• Anyone with an interest in rental vehicle claims and risk

Bring Your Experience to the Conversation

Some of the most valuable insights from our Roundtables come directly from the professionals participating.

If you’ve encountered a questionable claim, unusual documentation, an emerging fraud pattern, or simply have a different perspective on where aggressive claiming ends and abuse begins, we encourage you to join the conversation.

There is no cost to attend. Registration is required.

Hawkeye Claims Industry Roundtable Series

Thursday, September 10, 2026
1:00 PM – 2:00 PM Eastern
Live Online

About the Speaker”
Charles Caravella

Chief Claims Officer/Co-Founder

Hawkeye Claims, LLC

Charles has over two decades of experience in vehicle damage analysis, subrogation, diminished value, commercial claims, fleet risk management, and rental vehicle litigation support.

As co-founder of Hawkeye Claims, he has worked with rental operators, insurers, attorneys, fleet companies, municipalities, and TPAs throughout North America.